1104 C1 Block, Yong Huayuan Business Building, Baotian 2nd Rd, Baoan, Shenzhen, Guangdong Province, China 30 days return and refund policy
1) 30 days return for refund
Our customer can request a return within 30 days after receiving the order. Please contact us via email ([email protected]) to obtain an RMA number and return address. Refunds will be processed within 7 working days after receiving the returned items.
Notices:
1. All returned items must be in brand new condition, unused, unworn, come with all original tags and their original packaging. If the accessory is not complete OR the products are damaged by customers, deal2mall reserves the right to refuse the full refund and will charge restore fee.
2. If our company is responsible for the issue(shipping the wrong item or quality problem), deal2mall will pay the return shipping cost. If the customer want to return the items as his/her own reason, they need to pay for return shipping cost.
3. We are not liable for any return packages that may become lost or stolen in-transit.Please keep your proof of postage and/or return tracking number when shipping back your returns.
4.The address on the shipping label is not for return address, you must contact us via email([email protected]) to get the return address . we are not responsible for any lost of the return without RMA information.
2) 30 days return for exchange
If the products has any quality problem or does not correspond to your needs, our customer can request the exchange of items within 30 days after receiving the order. Please contact us via email ([email protected]) to obtain an RMA number and return address. Resend will be processed within 7 working days after receiving the returned items.
Notices:
1. All returned items must be in brand new condition, unused, unworn, come with all original tags and their original packaging. If the accessory is not complete OR the products are damaged by customers, deal2mall reserves the right to refuse the exchange and will charge restore fee..
2. If our company is responsible for the issue(shipping the wrong item or quality problem), deal2mall will pay the both ways shipping cost. If the customer want to exchange the items as his/her own reason, they need to pay for shipping fee both ways (to and from our warehouse).
3. We are not liable for any return packages that may become lost or stolen in-transit.Please keep your proof of postage and/or return tracking number when shipping back your returns.
4.The address on the shipping label is not for return address, you must contact us via email([email protected]) to get the return address . we are not responsible for any lost about the return without RMA information.
12 months free repair warranty
If a product doesn't work, you can send it back to us for a repair within 12 months of the purchase date. As a buyer, you will pay the shipping costs to return the original item to us, and we will pay the shipping costs to send the item to you. If the buyer has damaged / abused the items, he will not be admitted to the free repair.
Notices:
1. Please tell us the order number and SKU, explain the problem with the item details, including the cause and date of the problem.
2. Please send us clear images or videos of the defects (under 2 MB) in good lighting of both the product and the outer packaging.
3. If your products have passed the warranty date, you can also send us back for repair, but you must pay all the shipping and repair costs.
Cancellation policy
1)Cancel the order before shipping out
Please send emails to [email protected] to inform us that you need to cancel the order, and we will refund to you within 2 working days.
2)Cancel the order after shipping out
If the package has been shipped, the order cannot be canceled , please apply to return for refund policy.
Return address of Chinese warehouse
Company name: HongKong Tomohama LIMITED
ADDRESS:1104 C1 Block, Yong Huayuan Business Building, Baotian 2nd Rd, Baoan, Shenzhen, Guangdong Province, China
Phone number: 0086-13423992195(needed)
Notice:
1. All the return need to inform our customer service, and gain RMA number. Please send email to [email protected] to get return information.
2. This is not the return address for all packages, if your packages were shipped from EU warehouse, you will get other return address from us.
3. We are not responsible for the return without RMA information.
Please contact us for further help. We will do our very best to help you and reply to all messages within 48 hours (except holidays).
Email & Phone
Email: [email protected] (We highly recommend contact us by email.)
Phone: 86-13423992195
Working Time: Monday - Saturday from 9:30 AM to 6:00 PM (GMT+8)
If you have any questions, please feel free to contact us at [email protected] for assistance.
